I am pleased to report that, so far, all of the trouble reported for this site has been resolved with user education, rather than by repairing a site development issue. In other words, the site has worked as it’s supposed to. Despite this, I still lack the confidence to address problems initially as a user problem. I have, too many times, been on the user side and wanted to strangle the technical support rep who just assumes that I’m the problem, as if I don’t know what I’m doing! Well, I now find myself in the technical support rep’s shoes and have developed some understanding of her point of view. Nevertheless, I vow to never take the annoying, superior, eye-rolling tone that I have been subjected to by these ‘support’ people in the past.
So I’ve been left with a challenge: how do I minimize the time I’m spending trying to fix a site that isn’t broken without jumping to the conclusion that complaints I receive aren’t valid? Here’s my first attempt at a solution. I wrote a page for site members called “How to use this Site,” an attempt at preventative education. How does it read? Does it make sense? Does it help?
As a Druid, I consider this web site to be part of my path. It’s one way for me to give back to the community that has given so much to me. As is true with so many things, I find that this act of giving has its own rewards. I am learning more about web site development, I’m learning more about others in the community, and I’m learning more about myself. I have a tendency to take things personally and feel defensive when someone complains. Intellectually, I know the complaints aren’t personal. So this is an opportunity for me to internally integrate this idea in my head with the feeling in my heart, in other words, an opportunity to work with Sky, Earth and Sea. As I work through this, I rely on you all to continue to support me and continue to present the issues you find in a kind and respectful manner.
Thank you all for the feedback on the site, and please keep it coming.